Privacy Policy

Last updated: July 30, 2026

1. Information We Collect

When you create an account or use our services, we may collect:

• Name, email address, phone number, and mailing address
• Taxpayer Registration Number (TRN) for customs processing
• Package and shipment details
• Payment information (processed securely through third-party providers)
• Device and usage data when you access our website or app

2. How We Use Your Information

We use your information to:

• Process and deliver your shipments
• Complete customs declarations on your behalf
• Communicate with you about your packages and account
• Improve our services and user experience
• Comply with legal and regulatory requirements

3. Information Sharing

We share your information only when necessary to provide our services:

• Customs authorities (Jamaica Customs Agency) for import processing
• Shipping carriers and delivery partners
• Payment processors for transaction handling
• As required by law or legal process

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security reviews.

5. Your Rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of non-essential communications

6. Cookies and Analytics

We use cookies and Google Analytics to understand how visitors use our website. This data is anonymized and used solely to improve our services. You can control cookie preferences through your browser settings.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through our platform.

8. Contact Us

If you have questions about this privacy policy or your data, contact us at info@unpackitja.com.